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Room Number: Reservation process: 12345 Staff friendliness at arrival: 12345 Check-in efficiency: 12345 Check-out efficiency: 12345 Bell staff helpfulness: 12345 Staff responsiveness: 12345 Knowledge of staff: 12345 Staff attentiveness: 12345 Service speed & efficiency: 12345 Hotel staff helpfulness: 12345 Telephone service: 12345 Safety & security: 12345 Billing accuracy: 12345 Room cleanliness: 12345 Bathroom condition: 12345 Hotel maintenance: 12345 Room service experience: 12345 Overall guest experience: 12345 Value for money: 12345 Would you recommend our hotel? (Yes/No) YesNo Did you contact staff to resolve a problem? (Yes/No) YesNo Was the problem solved to your satisfaction? (Yes/No) YesNo How often do you stay at our hotel? First timeOccasionallyFrequentlyVery Often Suggestions for improvement:

Conference room cleanliness: 12345 Air-conditioning satisfaction: 12345 Audio-visual system satisfaction: 12345 White board & flip chart maintenance: 12345 Internet satisfaction: 12345 Staff friendliness: 12345 Staff attentiveness: 12345 Buffet variety: 12345 Food freshness: 12345 Tea/coffee break timing: 12345 Snack variety: 12345 Parking convenience: 12345 Toilet cleanliness: 12345 Would you recommend our conference halls? (Yes/No) YesNo Suggestions for conference improvement:

Order Handling: 12345 Food Quality: 12345 Drink Quality: 12345 Speed of Service: 12345 Order Accuracy: 12345 Variety of Food & Drinks: 12345 Cleanliness: 12345 Overall Experience: 12345 Suggestions: